Returns & Shipping
Each item is made to bring happiness and joy. Please do remember that each piece from Luna Lux Gems is handmade, however if you are not happy with your purchase, unused items may be returned for an exchange or store credit. Buyer is responsible for all return shipping costs and all included materials received from Luna Lux Gems be included.
Every item is made to order by hand, this means that not all purchased items will be ready to ship immediately after order. Normal turn around time is 5 business days from purchase to shipment. The owner, Mia, is a one man team and makes each piece to order by hand so the process time takes longer. We appreciate the patience and we hope one day when we can have a team our shipping can be faster!
Unforeseen issues with material availability that could delay shipment will be communicated to buyers as soon as we become aware of them.
The buyer will receive shipping and tracking via email address associated with the order.
Please contact us with any shipping service requests by clicking here.
Please note that once your package arrives to the post office it is out of our companies control on what happens to your items. If lost or stolen Luna Lux Gems will not be able to refund you due to us fulfilling the order and doing our part, you will need to contact your local post office to open a case of a missing item. We of course want to help as much as we can, please do contact us if this does happen and we can try our best to help out. This is very rare, but we're aware things happen and we would like to warn our customers. Thank you!