Return Policy & Shipping
Each item is made to bring happiness and joy. Please do remember that each piece from Luna Lux Gems is mainly handmade, however if you are not happy with your purchase, unused items may be returned for an exchange or store credit. Customer's are responsible for all return shipping costs and all included materials received from Luna Lux Gems shall be included.
Every item is made to order by hand, this means that not all purchased items will be ready to ship immediately after order. Normal turn around time is 3-5 business days from purchase to shipment. The owner, Mia, is a one woman team and mainly makes each piece to order by hand. This means the process time takes a little bit longer. If a purchase needs to be rushed for a special occasion, feel free to reach out!
Unforeseen issues with material availability that could delay shipment will be communicated to customers as soon as we become aware of them.
The buyer will receive shipping and tracking via email address associated with the order.
Please contact us with any shipping service requests by clicking here.
WHEN PACKAGES REACHES USPS:
Please note that once your package arrives to the post office, it is out of our companies control on what happens to your package. If lost or stolen Luna Lux Gems will NOT be able to give out a refund due to us fulfilling the order already. This will be in USPS control and will have to contact your local post office to open a case of a missing item. We of course want to help as much as we can to make your experience as easy as possible, so feel free to contact us if this does happen and we can try our best to help! This is very rare, but we're aware things happen and we would like to warn our customers. Thank you!